In-Store VIP Terms

HOW TO BECOME A MEMBER

With purchase of RM200 products in a single receipt (valid in Malaysia only).

MEMBERSHIP

  • L’OCCITANE VIP Membership is valid until reaching the second 31st March since the join / renewal date.
  • Expired membership can be re-activated by spending RM200 in a single receipt. All previous excess reward points will not be reinstated.
  • The L’OCCITANE VIP Card is a member identification card. It is not a credit card, charge or discount card. It is not transferable and is for the exclusive use of the member and shall be under the care of the member at all times.
  • Collection of L’OCCITANE welcome pack, birthday gift and redemption rewards must be done at your Preferred Boutique*.
  • In the event the Card is damaged / lost / stolen, the registered Member must report the case to Preferred Boutique*.
  • Reward points accumulated from damaged / lost / stolen Card will be transferred to the replacement Card.
  • Change of Preferred Boutique* is allowed once within membership validity. Member must submit request & reason to Preferred Boutique*. Please allow 5 working days for processing. You will be notified once your new L’OCCITANE VIP Card is ready for collection.

REWARD POINTS

  • Earn 10 reward points for every RM1 spent on your purchase at L’OCCITANE Boutiques in Malaysia. Reward points are awarded based on net value after deduction of discounts and vouchers.
  • Member must present L’OCCITANE VIP Card to the cashier at the time of purchase to collect reward points. Failure to do so will result in no points awarded for the amount spent.
  • Reward points will not be awarded for the following:
    1. Purchase of L’OCCITANE Gift Certificate
    2. Corporate purchase
    3. Purchase made at Duty Free store
    4. “Birthday e-Voucher”, “Redemption e-Voucher” and Promotional Voucher
  • Reward points are non-transferable and not exchangeable for cash.
  • Once reward points have been redeemed, it cannot be changed or cancelled.
  • Reward points earned must be redeemed at your Preferred Boutique* by 31st March every year. Balance of reward points cannot be carried forward.

“REDEMPTION E-VOUCHERS” & “BIRTHDAY E-VOUCHERS”

  • All “e-Voucher” must be used at your Preferred Boutique* on the same transaction of the redemption.

GENERAL

  • By using L’OCCITANE VIP Card, you agree that:
    1. you have read, understood and accepted the terms & conditions;
    2. you are eligible for Membership; and
    3. you consent to L’OCCITANE processing data that is personal to you, and disclosing such data to third parties, in accordance with our privacy statement.
  • Promotional materials will only be sent to Members who meet the minimum criteria as may be determined by L’OCCITANE MALAYSIA SDN BHD.
  • Members are advised to notify your Preferred Boutique* of any change of mailing address or other personal particulars to avoid correspondence being sent to incorrect address, e-mailbox or mobile phone.
  • The management of L’OCCITANE MALAYSIA SDN BHD reserves the right to omit, add or amend the L’OCCITANE VIP terms & conditions without prior notice. Any new or amended terms & conditions will override the existing L’OCCITANE VIP terms & conditions.


    * Preferred Boutique is a boutique where you registered as L’OCCITANE VIP Member