Returns

RETURNS POLICY FOR ONLINE PURCHASES

  • We are committed to providing quality products to our customers. If for any reason you are not entirely satisfied, we are happy to issue a product exchange for new and unopened normal priced product(s) that is returned within 14 days of delivery date.
  • All new and unopened normal priced products may be exchanged with an original receipt/invoice or mail order packing invoice.
  • All product may be exchanged once.
  • Products sold are non-refundable, but we will happily exchange the product with another product of same value or greater value.
  • All original shipping and/or handling charges are non-refundable. Products are to be returned in its original brand new condition via sender’s preferred delivery mode. We recommend that you use a reliable courier service with parcel tracking services to prevent damages. We regret to inform that products sold online are not exchangeable at stores at the moment.
  • Please allow one to three weeks from the day you return your product for your request to be processed. You will be contacted once your return is completed.
  • In the rare circumstance that your product is missing from your order, please report to customer service on the day of delivery and we will be happy to assist.
  • L'OCCITANE MALAYSIA reserves the right of final decision if the product returned is in unsatisfactory condition, or the above terms are not met.
  • If you have any questions on our return policy, please contact Customer Service at onlineshopping@loccitane.com.my (Monday to Friday: 10am 1pm and 3pm - 5pm, excluding Public Holidays). Please provide your contact details, invoice number and reason for return.