Terms & Conditions

Security & Confidentiality

L’Occitane (Malaysia) Sdn. Bhd.  ("we" and "us", as the case may be) takes your privacy seriously. This Terms & Condition ("Terms & Conditions") sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.


Collection of Your Information

When you navigate around our site www.loccitancemalaysia.com.my (our "Site") we will use technology to capture information about your visit to our Site and the resources that you access, together with details such as the Uniform Resource Locator (URL) that you linked from and your Internet Protocol address, even if you do not register as a customer.

We may also collect information provided by you including, but not limited to:

information that you provide by filling in forms on our Site. This includes information    provided when you register as a customer; complete an on-line form or questionnaire; provide feedback, comments or suggestions; report problems; participate in a promotion or competition; subscribe to our newsletter; and request further information from us. If you contact us we may keep a record of that correspondence


Use of Your Information

We use information held about you: to carry out our obligations arising from any contracts entered into between you and us; to improve our service to you; to ensure that content from our Site is presented in the most effective manner for you and for your computer; to allow you to use any interactive features and services of the Site should you choose to do so; to provide you (by post, electronic or other form of communication) with information you request from us; and to notify you of changes to our services; to customise the advertising and content you see, to fulfill your requests for certain products and services, and to contact you about specials and new products.


Disclosure of Your Information

Your personal information may be disclosed to any company in the L’Occitane Group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

We may disclose your personal information to third parties: for the purposes of fraud protection and credit risk reduction; to protect our rights, safety or property or those of our customers or third parties; in aggregate for marketing and commercial purposes provided no individual customers are identified; if you have provided your permission for us to do so; if L’Occitance Malaysia. or substantially all of its assets are sold to a third party (in which case your personal information will be transferred to the third party upon completion of the sale); if we are under a duty to disclose your personal data in order to comply with any legal obligation, and/or in order to enforce our Terms and Conditions of supply and other agreements.


Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can also exercise the right at any time by contacting us at info@loccitane.com.my

 

Other Websites

Our Site may contain links to and from other websites over which we have no control. The operators of these sites may collect data from you in accordance with their own privacy policies for which we do not accept any responsibility or liability. Please check these policies before you submit any personal data to such websites.


Cookies

Cookie is a small removable data file that is stored by your web browser on your computer. Cookies allow us to enhance and personalize your online browsing experience.

You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookie settings. You can usually choose to disable the use of cookies or modify the acceptance parameters by configuring the internet options for your browser.

However, should you choose to do this, you may restrict the features you can access on our Site.


Protecting Your Personal Data

We use a variety of security measures, including sophisticated encryption and authentication tools to maintain the safety of your personal information. Your personal information is contained behind secure networks and is only accessible to a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. Regardless of these efforts, no data transmission over the Internet can be guaranteed to be 100% secure. 


Privacy Policy

The customer information that we have in our database is reserved for internal use only, we do not sell or hand out this information to anybody, meaning that we keep that information confidential. This information is only needed in order to get to know you better and to find ways to improve our service quality. Furthermore, we only save data to the extent that it is technically and commercially necessary. 

It is understood that legal entities of the L'Occitane Group as well as other authorized third parties might save data for operational reasons. This includes that we might use a third-party service provider to serve advertisements on our behalf across the Internet and sometimes on this site. We (including the aforementioned service provider) may collect anonymous information about your visits to our website, and your interaction with our products and services. We might also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user. If you would like more information about this practice, and to know your choices about not having this anonymous information used by our third party service provider, please do not hesitate to contact us at the following address because you have a right to get information on the use of your data for free at info@loccitane.com.my


Changes To Our Terms & Conditions

We may change our Terms & Conditions from time to time. We encourage you to refer to this Terms & Conditions on an ongoing basis so that you understand our current Terms & Conditions.


Contact

We welcome your questions, comments, and concerns about privacy, Terms & Conditions. Please send us any and all feedback pertaining to privacy, or any other issue to info@loccitane.com.my


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