L’OCCITANE RETAIL STORE LIST* & OPENING HOURS

*Subject to change according to Federal & State Government official announcements. Last updated 1 Jun 2021, 8am.
Stores Operation Hours
1 UTAMA Temporary Closed
PAVILION Temporary Closed
BANGSAR SHOPPING CENTRE Temporary Closed
SUNWAY PYRAMID Temporary Closed
BANGSAR VILLAGE Temporary Closed
NU SENTRAL Temporary Closed
MIDVALLEY Temporary Closed
GARDENS Temporary Closed
THE CURVE Temporary Closed
IOI CITY MALL Temporary Closed
SETIA CITY MALL Temporary Closed
SOGO Temporary Closed
SURIA KLCC Temporary Closed
GURNEY PLAZA Temporary Closed
GURNEY PARAGON Temporary Closed
QUEENSBAY Temporary Closed
MAHKOTA PARADE Temporary Closed
SURIA SABAH Temporary Closed
IMAGO TIMES SQUARE Temporary Closed
EAST COAST MALL Temporary Closed
AEON TEBRAU Temporary Closed
SOUTHKEY MALL Temporary Closed
THE SPRING Temporary Closed
IMPERIAL MIRI Temporary Closed
SKY AVENUE Temporary Closed

Support & Operational Information Services

Retail /Online Store Status​
  1. All retail stores opening hours may change in adherence to Malaysian government announcement from time to time. Kindly refer to the above store opening hour table for the updated information.
  2. You may also opt to shop via L’OCCITANE En Demande (www.experienceloccitane.com) from the comfort of your home to have your order couriered to you within 10 business days (nationwide). A minimum shipping fee will be charged. Free delivery available with minimum spend of RM300. Next day delivery is NOT available during this period.
  3. If you are near a retail store that remains open during this time, you may also shop via L’OCCITANE En Demande and opt to pick up your order from the store.
 
Membership Points & Birthday Rewards
Retail / Online Stores Membership Points Redemption:
  1. If you are an existing member at our retail outlets or Online Store, membership points can be redeemed when you shop at our Online Store or via L’OCCITANE En Demande (www.experienceloccitane.com). All membership points MUST be redeemed before 31 March 2021 or else will be deemed expired.
  2. Please keep your birthday reward SMS received from us because you are required to show the SMS for verification purposes.
  3. Online Store: You can redeem up to 15pts in each online transaction. Under 'Payment Method', choose the option to pay with 'Membership Points'. If you are not sure whether you've registered before, you may key in your email address (same as the one registered for membership) and select 'Forgot Password'. Check your inbox for further instructions on how to access your account information.
  4. L’OCCITANE En Demande: If you would like to redeem more than 15pts or use your birthday voucher, you may place your order via www.experienceloccitane.com and apply during checkout.

Big Little Things Recycling Programme
  1. Big Little Things is available at participating outlets during store opening hours from 10 February 2021. For list of participating stores that will accept your beauty empties, kindly visit: https://my.loccitane.com/big-little-things,42,1,95090,1362171.htm

Order Delivery Status / Order Related Enquiries
  1. Our Online Store remains open but do expect delays. For new orders, we will try our best to deliver it to you within 10 business days (nationwide) due to the MCO.
  2. Any enquiries regarding your order delivery status, please email it to: info@loccitane.com.my
  3. During peak periods, do expect delays in our response as we navigate through high volume of enquiries.

Customer Service Hotline​
  1. If you need further assistance or have any enquiries, please contact us on our Customer Service hotline at +603-2720 6222, WhatsApp us 012-628 8055 or WhatsApp any store via L’OCCITANE En Demande.
  2. During peak periods, do expect delays in our response as we navigate through high volume of calls. Customer Service Hotline Operation Hours: 9am – 5pm (lunch break: 1pm – 2pm). Not available on weekends (Saturday – Sunday) & public holidays.
 
Marketplace
1)  All of our Official Flagship Stores Online are still operational as usual. You can still shop with us at any of the Official Online Flagship Stores below:
LazMall: https://www.lazada.com.my/shop/loccitane
ShopeeMall: https://shopee.com.my/loccitane.os
2) The business remains as usual but do expect some delays on the parcel deliveries.
3) Any enquires regarding your order or other related topics, you may contact the respective Flagship Store directly on their available Customer Service channels.
 
We thank you for your patience as we navigate through these unprecedented times together.

 

SAFEGUARDING YOUR WELLBEING AT OUR STORES

The health & safety of our Beauty Advisors & Customers are important to us.

Below are some of the safety & distancing measures that we’ve put in place at all of our L’OCCITANE retail stores* for the safety of our employees and customers.
Please refer to the store list for opening hour.

For our Beauty Advisors
  1. All Beauty Advisors will perform thorough sanitization in the store including tables, shelves and merchandise, twice a day.
  2. Temperature will be taken and recorded for tracking purposes for all Beauty Advisors in the store twice a day.
  3. All Beauty Advisors in the stores are required to disinfect & sanitise their hands before and after serving every customer.
  4. All Beauty Advisors in the stores must wear face masks at all times and are advised to wear while travelling to work on public transports.
  5. To practice safe social distancing, each Beauty Advisor is only allowed to serve 1 customer at any one time. Therefore, remaining customers are required to queue up at the store entrance according to the distance indicated by queue poles and red tapes on the floor.  One of the Beauty Advisor will be stationed at the entrance to control traffic flow.

For our Customers
  1. Every Customer must sanitize their hands before entering the store. Hand Sanitizers are placed at the entrance of all of our stores.
  2. Every Customer’s temperature will be taken and required to fill up a contact tracing form which includes name, contact number, time & date of visit and temperature via QR code before entering the store.
  3. Only a maximum of 2 or 3 customers will be allowed allowed in the store at any one time, depending on the size of the store. The distance between Beauty Advisor & Customer must be at least 1 meter apart at all times.
  4. Testers will not be displayed at our stores for safety & hygiene purpose. Please speak to a Beauty Advisor should you wish to try & samples any of our products in store.
  5. No skin & hair diagnosis or product demo will be done during this period until further notice.
  6. To make payment at the cashier, Customers must queue according to the distance markers placed on the floor.