1. How do I recycle with L’OCCITANE?

Register your profile at the nearest participating L’OCCITANE outlet. Bring your empty beauty bottles of any beauty brand in dried & clean condition to any of the participating 27 L’OCCITANE stores.

2. Can I only recycle L’OCCITANE brand products?

We accept empties from other beauty brands in addition to L’OCCITANE empties. Our main aim is to reduce waste and plastic usage in the environment, hence we encourage everyone to bring back his or her beauty empties to recycle with us.

3. Can I recycle other empties such as water bottles or makeup packaging?

We do not accept mineral bottles or makeup packaging. The reward program is only applicable to products below:
a. Beauty packaging such as makeup remover bottles and pumps, fragrances bottles and pumps, and deodorant sticks.
b. Skin care packaging such as face care packaging, refill pouches, and dispensers and tubes for shower gels, facial cleansers and body lotions.
c. Hair care packaging such as pumps and caps from shampoo and conditioner bottles, hair care dispensers and containers, hair product trigger heads, and refill pouches.
Please refer to the full list of acceptable empties under Big Little Things Programme.

4. Do I need to empty and clean the product containers before bringing it to the store?

Yes. As a basic rule for recycling, all empties MUST be cleaned and dried to avoid contaminating other clean empties. There are no cleaning facilities or services provided in-stores.

5. How do I wash tube empties?

All tube empties may be cut open to ensure proper cleaning and drying of the empty before recycling.

6. What is the reward system for this recycling program?

For every full-sized empty beauty product, we will reward you with 1 “stamp”. After every 10 stamps, you are eligible to receive a travel size L’OCCITANE product or membership point for members. In-store beauty advisors have the right to check eligibility of each empty to count toward 1 ‘stamp’. Kindly note that the reward system is subject to change.

7. How do I track my points and redeem my reward?

After creating your Big Little Things profile and retuning your first empty, you can log in the day after to track your rewards on a digital recycling card (loccitanemy.com/big-little-things).
Once you have returned 10 empties and deemed eligible for gift redemption, the selected gift will be highlighted in green and you can proceed to collect the gift from any participating stores.

8. Can I redeem the rewards at other stores if the gift is out of stock?

Yes. You are allowed to redeem the rewards at any participating outlets under the Big Little Things recycling programme.

9. When is the latest I can redeem my rewards?

All rewards earned must be redeemed before 30 June of each year, after which all accumulated digital stamps will return to 0 count. As the Big Little Things rewards are an additional initiative aimed to encourage participants to recycle, all decisions made by L’OCCITANE Malaysia is final.

10. How long will the Big Little Things recycling programme run?

The Big Little Things recycling programme is an on-going initiative by L’OCCITANE Malaysia to encourage everyone to give recyclable material a second life. Hence, it is a long-term project that runs throughout the year.