My delivery FAQ

Kindly expect delay on delivery due to Movement Control Order (MCO). Items purchased will be couriered via standard service within 10 business days for West Malaysia, and 14 business days for East Malaysia (Monday to Friday, excluding Public Holidays) upon order payment confirmation during MCO period.

Orders will be couriered between 9am - 5pm from Monday to Saturday.
Orders will only be delivered to street addresses in Malaysia. PO Box addresses are not accepted.

STANDARD DELIVERY CHARGES
- Shipping charge of RM12 will be applied West Malaysia.
- Shipping charge of RM20 will be applied to East Malaysia.
- Enjoy Free Shipping with purchase of RM250 and above.

my.loccitane.com only delivers to within Malaysia.

To find out if L'OCCITANE En Provence has a shop near you and/or an online shop, we invite you visit our international website.

1. 1. Click "MY ACCOUNT"
2. 2. Click "LOGIN"
3. 
   3. Identify yourself
4. 
   4. Click "Order History" on the left hand side
5. 
   5. Check the "Order status": OPEN, PREPARED, SHIPPED or CLOSED. If the status is "CLOSED", click the tracking number of your order to track its delivery.
6. 
   6. A shipping confirmation email will be sent to you as soon as your order has been shipped. The tracking link you received is activated within 24 hours, i.e. the time it takes for the courier to digitally receive the package. We invite you to track your order after this time period. For any additional information, please contact Customer Service by email at info@loccitane.com.my or phone on 03-2720 6222 (Monday to Friday: 9am - 12pm and 1pm - 6pm, excluding Public Holidays).

1. 1. Your order can be delivered to a different address from the billing address.
2. 
   2. Go to BILLING & SHIPPING step.
3. 
   3. At Delivery Address, click “Enter a new address”, type the address than click “Confirm”

Can I send an order to more than one delivery address?

If you'd like to have items sent to separate Malaysian addresses, please complete a separate order for each address. A separate delivery charge will be made for each address if applicable.