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How much does delivery cost and how long does it take ?

Kindly expect delay on delivery due to Movement Control Order (MCO). Items purchased will be couriered via standard service within 10 business days for West Malaysia, and 14 business days for East Malaysia (Monday to Friday, excluding Public Holidays) upon order payment confirmation during MCO period.

Orders will be couriered between 9am - 5pm from Monday to Saturday.
Orders will only be delivered to street addresses in Malaysia. PO Box addresses are not accepted.

- Shipping charge of RM12 will be applied West Malaysia.
- Shipping charge of RM20 will be applied to East Malaysia.
- Enjoy Free Shipping with purchase of RM250 and above.

Do you ship internationally ?

my.loccitane.com only delivers to within Malaysia.

To find out if L'OCCITANE En Provence has a shop near you and/or an online shop, we invite you visit our international website. 

Can I track my order? 

1. Click "MY ACCOUNT"

2. Click "LOGIN"

3. Identify yourself

4. Click "Order History" on the left hand side

5. Check the "Order status": OPEN, PREPARED, SHIPPED or CLOSED. If the status is "CLOSED", click the tracking number of your order to track its delivery.

6. A shipping confirmation email will be sent to you as soon as your order has been shipped. The tracking link you received is activated within 24 hours, i.e. the time it takes for the courier to digitally receive the package. We invite you to track your order after this time period. For any additional information, please contact Customer Service by email at info@loccitane.com.myor phone on 03-2720 6222 (Monday to Friday: 9am - 12pm and 1pm - 6pm, excluding Public Holidays).

How to ship to a different address? 

1. Your order can be delivered to a different address from the billing address.

2. Go to BILLING & SHIPPING step.

3. At Delivery Address, click “Enter a new address”, type the address than click “Confirm”

It’s your lucky day! Sign up today to receive insider offers and RM10 off your first purchase of RM100 or more.

"discounts": {}
What can I use my points for?

RM1 = 1 point

300 points = RM15

600 points = RM50

999 points = RM100

1600 points = RM200

2,200 points = RM300

3,500 points = RM520


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