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Brand & Products

Can I use my Gift Card online?

All gift cards are VALID only in Boutiques and not online.
If you would like to purchase an electronic gift cards, kindly visit: https://loccitane.store.egift.asia/

Do you use micro-beads in your products?

At L’OCCITANE, we try to limit our impact on the environment wherever possible, and endeavour to develop our products in synchronicity with nature. We give priority to natural ingredients wherever possible and use natural materials such as crushed almond shells (as found in our Almond Delicious Paste Scrub) or apricot kernel powder (as found in our Shea Butter Ultra Rich Body Scrub) as alternatives. Currently micro-beads are widely used across the Beauty Industry in exfoliation products. As these micro-beads are non-biodegradable they can be harmful to the eco-system when they enter the marine environment. L’OCCITANE MALAYSIA does not use micro-beads in any of its products, and can confirm that all our products have been micro-bead free since 2016.

What are the Customer Service opening hours?

We are at your service!

Call our Customer Service hotline at +603-2720 6222
Monday to Friday from 9am-12pm and 1pm to 6pm excluding Public Holidays
Or drop us an email us at info@loccitane.com.my

A reply will be sent within 3 business days.

Do you use Parabens?

We strive to use high-quality, traceable, natural ingredients. We use over 200 botanical ingredients, a quarter of them organic certified, which are carefully selected for their effectiveness and their ability to give your skin the elements it needs to be beautiful. These ingredients are used at an ideal concentration in our formulas.

We therefore systematically give priority to natural ingredients whenever possible. For example, we use vegetable oils in place of oils derived from petrochemicals, as they have a better affinity with the skin. However, to ensure that our products offer optimum safety and effectiveness, we may use synthetic molecules when no reliable and effective natural alternative exists, while always erring on the side of caution. As a brand who values pure and natural ingredients, L’OCCITANE has undertaken to remove all Parabens from its products and from January 2014 we were 100% Paraben free.

We are constantly researching new and innovative methods to reduce or remove all together preservative ingredients from our formulations to protect both our customers and the environment.

Does L'Occitane test on animals?

The L’OCCITANE Group has been against animal testing for more than 40 years and we have never tested our products, active ingredients or raw materials on animals at any point in the product development or manufacturing process.

The Group is fundamentally against animal testing of beauty products on a worldwide basis. In China, where our products are retailed, the local Chinese authorities request that some cosmetic products sold on the Chinese market are tested. They view it as the best way to safeguard consumer safety in China.

We do not conduct these tests. They are done by Chinese laboratories that have been approved by local authorities on a limited animal panel.

To move things forward, the cosmetics industry is developing its relationship with the Chinese authorities with the clear objective of bringing animal testing for beauty products to a definitive end. The industry has engaged with the relevant authorities and animal rights NGOs so as to highlight alternative techniques that are being used in Europe, where animal testing has now been banned.

This constructive dialogue has led to a series of advances in Chinese regulation, including a decision in June 2014 to end this type of testing on so-called “ordinary cosmetics” that are manufactured and packaged locally (shampoo, perfume etc.). Another major milestone was made in November 2016 when the CFDA (China Food and Drug Administration) approved the use of a non-animal test for safety assessment of certain cosmetic ingredients.

Currently the NIFDC (National Institute for Food and Drug Control) is considering acceptance of other alternatives to animal testing (AAT).

To further demonstrate our commitment to ending animal testing, the L’OCCITANE Group has partnered with the Institute for In Vitro Sciences (IIVS). The IIVS has an active program in China dedicated to promoting the use and regulatory acceptance of AAT. More information about this program can be found on the IIVS website.

We remain convinced that this open dialogue with Chinese organisations will further influence Chinese regulation and put an end to animal testing once and for all.

Thank you for your interest and we hope this statement has clarified our position.

Are your products safe to use if I am allergic to Gluten?

Intolerance to Gluten usually causes digestive disorders. Allergy to Gluten is more rare. Gluten may be present in a direct form (flour) or by contamination (traces of Gluten).

The majority of our products do not contain gluten in direct form. As a precautionary measure we would recommend that the severely allergic and intolerant people do not use cosmetic products that may contain them.

In fact the Vitamin E we use in our products (Tocopherol) is derived from soya, not wheat. If you are concerned about traces of Gluten we suggest you check with your doctor on the severity of your reaction.

You can identify products that contain Gluten by looking out for the following ingredients on the products packaging, or on the ingredients list on the website:


Are your products safe to use if I am allergic to Gluten?

At L’OCCITANE, we try to limit our impact on the environment wherever possible, and endeavour to develop our products in synchronicity with nature.

Eco-friendly design is a major part of our environmental policy. We are currently making efforts to reduce the environmental impact of our products by:

1. Consuming fewer resources and preventing pollution: Most of our products are developed from recycled packaging or from sustainably managed forests.

2. Reducing packaging weight: Our Eco-Refill packaging uses up to 90% less materials than the original containers, representing in 2017 an overall saving of 124 tons of material.

3. Recycling more: 73% of our packaging is now recyclable (PET, glass, cardboard and aluminium) and our goal is to improve this dramatically in the coming years.

4. Innovating continuously: L’Occitane also has developed a partnership with Terracycle to find innovating solutions to recycle non readily recyclable materials – such as eco-refills - in France, Australia, USA, Canada and Brazil, with the view to extending this across the world.

Do you use Palm Oil?

We do not directly purchase or use palm oil in our formulas.
However, our soap noodles/flakes and certain derivatives (such as surfactants, which give a formula its foaming properties) may contain it.

Nevertheless, the volumes used by our activity are very low in relation to worldwide consumption across all sectors.
When it comes to sourcing our ingredients, we are committed to upholding our values and ensuring the quality, traceability and sustainability of our plant ingredient supply chains. This is why we have launched various initiatives to ensure that we use palm oil responsibly in our products.

Roundtable for Sustainable Palm Oil Since 2011, L’OCCITANE has been a member of the RSPO (Roundtable for Sustainable Palm Oil) – a not-for-profit organization that unites all stakeholders from the palm oil industry. Its aim is to develop and implement global standards for certified sustainable palm oil.

By the end of 2015, 100% of our soaps sold in stores will be formulated with traceable and sustainable palm oil, in accordance with one of the highest levels of traceability defined by the RSPO (Segregated).

Moreover, in 2014, we launched a procedure that makes it possible to identify the presence of palm oil derivatives in all of our raw materials. Between now and 2020, we will be implementing an action plan so that 100% of these raw materials can be awarded RSPO certification in accordance with the highest levels of traceability.

Find out more about the RSPO Working with our suppliers Our soap flake suppliers are going one step further than the RSPO criteria and are signatories to the "Palm Oil Innovation Charter". This charter lays down stricter provisions with regard to protecting biodiversity, fighting deforestation, building ethical and sustainable partnerships with local populations, and carbon storage.

We also encourage our suppliers to use RSPO-certified palm oil and to give priority to the highest certification levels.


Are your products safe to use while pregnant?

At L’OCCITANE we use many natural ingredients and essential oils. Essential oils are true plant concentrates and are active ingredients with strong skin penetration power. As a precaution, we would therefore discourage the use of essential oils by women who are either pregnant or breastfeeding.

We currently have one product without any essential oils and this is our Shea Butter Organic Certified. This 100% Shea Butter is a nourishing protecting beauty balm that can be used all over the body.

If you have any other concerns about the use of essential oils whilst pregnant please contact your GP as we are not Health Professionals and this is out of our scope of practice.

We hope you have found this information helpful. If you are interested in the ingredients of any of our products or would like any further information do not hesitate to contact our Customer Care team via the contact page on our website and we will get back to you as soon as we can.

Do you use Lanolin in your products?

At L'Occitane we do not use products of animal origin other than bee bi-products such as Honey. This is identifiable on the product ingredients list as Honey extract or Beeswax. Honey is used as a natural moisturiser, so may be found is some of our moisturising products, such as Hand Creams or Face Creams.

If you are unsure about the ingredients in any of our products do not hesitate to get in touch with our customer service team using the contact us form on the tab above.

Are your products suitable for Vegans?

At L'OCCITANE we do not use products of animal origin other than bee bi-products such as Honey or Beeswax. Honey is used as a natural moisturiser, so may be found is some of our moisturising products, such as Hand Creams or Face Creams.

If you are unsure about the ingredients in any of our products do not hesitate to get in touch with our customer service team using the contact us form on the tab above and we now have our VEGAN FRIENDLY sticker displayed on all of our Vegan products.

You can look out for the following ingredients on the labels, or on the product pages on the website.


We do have a VEGAN Product listing on our website to help with the navigation HERE

I am allergic to nuts, which products are safe to use?

We would not recommend using the almond range for obvious reasons however our Shea Butter collection is safe to use as Shea is considered a fruit and the extraction methods avoid the protein that can trigger reactions.

However, we would like to emphasise that as we produce products in a factory where nut derivatives are used, we cannot 100% guarantee that a product has not come into contact with nut derivatives.

How can I get some samples?

Thank you for your interest in our products.

So that you can discover a wider range of our products and our beautiful perfumes, we invite you to visit your nearest store. Our expert beauty advisors will be able to provide you with a tailored consultation and you will also be able to try the luxurious textures and scents for yourself so that we can find a routine most suited to your needs. We’re afraid we are unable to send any samples at this time.

The very best way to be kept up to date on our new products, in-store events and special offers and vouchers is to register for our email newsletter.

You may also like to know that you will receive free samples with any order when you shop online.

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What can I use my points for?

RM1 = 1 point

300 points = RM15

600 points = RM50

999 points = RM100

1600 points = RM200

2,200 points = RM300

3,500 points = RM520


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