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My Delivery

How much does delivery cost and how long does it take?

Kindly refer to the delivery charges below:


- Shipping charge of RM12 will be applied West Malaysia.

- Shipping charge of RM20 will be applied to East Malaysia.

Enjoy Free Shipping with purchase of RM250 and above.

Please note that our delivery is 3-5 working days for West Malaysia, 3-7 working days for East Malaysia with exceptions of additional 3 working days during our Member’s Day and Holiday period.

[Important to Note] During peak shopping & promotional periods, we will require 7-14 business days to process and pack the online orders received. However, rest be assured, our team will always try to deliver your order as soon as possible to you.

I accidentally added the wrong address at checkout, and now my order has been delivered there.

We encourage you to verify all shipping information before completing your order as we are not responsible for any orders that are mailed to the wrong address.

Why is my package delayed?

We are sorry to hear that your order is running behind. If your order was placed during promotional period when there is high traffic, it would take 7-14 working days to receive your purchase. However, if due to unforseen circumstances, you would receive an update on us about the delay. Please feel free to reach out to our Customer Service Representative to check on the status of your order.

My order arrived with damaged or missing products. What should I do?

If you find that items are damaged upon delivery, please report to Customer Service on the same day with supporting evidence and your Invoice number.

Reimbursement is subjected to the courier company's discretion. In the rare circumstance that your product is missing from your order, please report to customer service on the day of delivery and we will be happy to assist.

Call our Customer Service hotline at +603-2720 6222 Monday to Friday from 9am-12pm and 1pm to 6pm excluding Public Holidays or drop us an email us at info@loccitane.com.my. A reply will be sent within 3 business days.

Can I track my delivery?

Yes! You will be receiving an email once order has been packed and dispatched to courier. You can track your shipment via the tracking number you receive in your email via GDEX e-tracking.

Do you deliver outside Malaysia?

We are unable to send any parcels outside of Malaysia. To place an order for delivery to another country, we invite you visit our international website where you will find a full list of the countries L'OCCITANE is available. Please place an order on corresponding countries website.

Can I send an order to more than one delivery address?

If you'd like to have items sent to separate Malaysia addresses, please complete a separate order for each address. A separate delivery charge will be made for each address if applicable.

What are the delivery days and where do you deliver to?

Orders will be couriered between 9am - 5pm from Monday to Saturday. Orders will only be delivered to addresses in Malaysia.

How is the receiving process?

If you are unavailable at the time of delivery, the item will be couriered to you the next day. Please call the assigned logistic company and provide your tracking number to arrange for a redelivery.

If you are not at the delivery address at the time of delivery, kindly contact GDEX Customer service. Do note that re-delivery will be at the expense of the customer.

When are orders processed?

Orders are processed Monday to Friday excluding weekends.

Do you cover loss or damage incurred by the delivery partner?

While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

"discounts": {}
What can I use my points for?

RM1 = 1 point

300 points = RM15

600 points = RM50

999 points = RM100

1600 points = RM200

2,200 points = RM300

3,500 points = RM520


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