Refunds & Exchanges
The final amount stated on the invoice upon checkout on the day of your order is the final price. Any price changes that is reflected on the website after payment is made, will not be a reason of refund.
If you wish to return or exchange your products, you have a period of 14 days starting from the day you received the products.
All items must be unopened, unused and in a saleable condition. We invite you to present your order confirmation that was emailed to you at the time of purchase.
If you are returning a purchase that qualified for a gift and you do not return this gift we will deduct the value of the gift from the refund.
We are committed to providing quality products to our customers. If for any reason you are not entirely satisfied, we are happy to issue a product exchange for new and unopened normal priced product(s) that is returned within 14 days of delivery date.
- All new and unopened normal priced products may be exchanged with an original receipt/invoice.
- All product may be exchanged once.
- Products sold are non-refundable, but we will happily exchange the product with another product of same value or greater value.
- All original shipping and/or handling charges are non-refundable.
- Products are to be returned in its original brand new condition via sender’s preferred delivery mode. We recommend that you use a reliable courier service with parcel tracking services to prevent damages.
- We regret to inform that products sold online are not exchangeable at stores at the moment.
- Please allow one to three weeks from the day you return your product for your request to be processed. You will be contacted once your return is completed.
In the rare circumstance that your product is missing from your order, please report to customer service on the day of delivery and we will be happy to assist.
L'OCCITANE MALAYSIA reserves the right of final decision if the product returned is in unsatisfactory condition, or the above terms are not met.
Payment refund is on case by case basis. Refunds are done within 7-14 working day and is made via your original mode of payment.
Once refund is made, the points from the purchase would also be deducted from your profile.
Yes, you can have the option of paying via installment, we currently have ATOME PayLater.