We are committed to providing quality products to our customers. If for any reason you are not entirely satisfied, we are happy to issue a product exchange for new and unopened normal priced product(s) that is returned within 14 days of delivery date.
All new and unopened normal priced products may be exchanged with an original receipt/invoice or mail order packing invoice.
All product may be exchanged once.
Products sold are non-refundable, but we will happily exchange the product with another product of same value or greater value.
All original shipping and/or handling charges are non-refundable. Products are to be returned in its original brand new condition via sender’s preferred delivery mode. We recommend that you use a reliable courier service with parcel tracking services to prevent damages. We regret to inform that products sold online are not exchangeable at stores at the moment.
Please allow one to three weeks from the day you return your product for your request to be processed. You will be contacted once your return is completed.
In the rare circumstance that your product is missing from your order, please report to customer service on the day of delivery and we will be happy to assist.
L'OCCITANE MALAYSIA reserves the right of final decision if the product returned is in unsatisfactory condition, or the above terms are not met.
Processing of Refunds
Please allow 10 - 14 working days for the processing of the refund which will be made via your original mode of payment.
If you have any questions on our return policy, please contact Customer Service at firstname.lastname@example.org (Monday to Friday: 9am - 12pm and 2pm - 5pm, excluding Public Holidays). Please provide your contact details, invoice number and reason for return.