Jan - Feb GWP450

Dear L’Occitane Customer Service,

I am writing to follow up again regarding my recent order, which I have still not received.

It has now been more than 13 days since the order was placed, and the parcel has yet to arrive. The tracking information shows delays, and there has been no clear update on when I can expect delivery. This situation is quite frustrating, especially as the delivery timeframe has already exceeded the standard shipping period.

Please urgently check the status of my parcel and advise:
1. The exact current location of the shipment
2. The confirmed expected delivery date
3. The next steps if the parcel is lost or further delayed

Kindly treat this matter as urgent and provide a prompt resolution. I look forward to your immediate response.

Thank you.