Terms & Conditions

Security & Confidentiality

L’Occitane (Malaysia) Sdn. Bhd.  ("we" and "us", as the case may be) takes your privacy seriously. This Terms & Condition ("Terms & Conditions") sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Collection of Your Information

When you navigate around our site www.loccitancemalaysia.com.my (our "Site") we will use technology to capture information about your visit to our Site and the resources that you access, together with details such as the Uniform Resource Locator (URL) that you linked from and your Internet Protocol address, even if you do not register as a customer.

We may also collect information provided by you including, but not limited to:

information that you provide by filling in forms on our Site. This includes information    provided when you register as a customer; complete an on-line form or questionnaire; provide feedback, comments or suggestions; report problems; participate in a promotion or competition; subscribe to our newsletter; and request further information from us. If you contact us we may keep a record of that correspondence

Use of Your Information

We use information held about you: to carry out our obligations arising from any contracts entered into between you and us; to improve our service to you; to ensure that content from our Site is presented in the most effective manner for you and for your computer; to allow you to use any interactive features and services of the Site should you choose to do so; to provide you (by post, electronic or other form of communication) with information you request from us; and to notify you of changes to our services; to customise the advertising and content you see, to fulfill your requests for certain products and services, and to contact you about specials and new products.

Disclosure of Your Information

Your personal information may be disclosed to any company in the L’Occitane Group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

We may disclose your personal information to third parties: for the purposes of fraud protection and credit risk reduction; to protect our rights, safety or property or those of our customers or third parties; in aggregate for marketing and commercial purposes provided no individual customers are identified; if you have provided your permission for us to do so; if L’Occitance Malaysia. or substantially all of its assets are sold to a third party (in which case your personal information will be transferred to the third party upon completion of the sale); if we are under a duty to disclose your personal data in order to comply with any legal obligation, and/or in order to enforce our Terms and Conditions of supply and other agreements.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can also exercise the right at any time by contacting us at info@loccitane.com.my

 

Other Websites

Our Site may contain links to and from other websites over which we have no control. The operators of these sites may collect data from you in accordance with their own privacy policies for which we do not accept any responsibility or liability. Please check these policies before you submit any personal data to such websites.

Cookies

Cookie is a small removable data file that is stored by your web browser on your computer. Cookies allow us to enhance and personalize your online browsing experience.

You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookie settings. You can usually choose to disable the use of cookies or modify the acceptance parameters by configuring the internet options for your browser.

However, should you choose to do this, you may restrict the features you can access on our Site.

Protecting Your Personal Data

We use a variety of security measures, including sophisticated encryption and authentication tools to maintain the safety of your personal information. Your personal information is contained behind secure networks and is only accessible to a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. Regardless of these efforts, no data transmission over the Internet can be guaranteed to be 100% secure. 

Privacy Policy

The customer information that we have in our database is reserved for internal use only, we do not sell or hand out this information to anybody, meaning that we keep that information confidential. This information is only needed in order to get to know you better and to find ways to improve our service quality. Furthermore, we only save data to the extent that it is technically and commercially necessary. 

It is understood that legal entities of the L'Occitane Group as well as other authorized third parties might save data for operational reasons. This includes that we might use a third-party service provider to serve advertisements on our behalf across the Internet and sometimes on this site. We (including the aforementioned service provider) may collect anonymous information about your visits to our website, and your interaction with our products and services. We might also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user. If you would like more information about this practice, and to know your choices about not having this anonymous information used by our third party service provider, please do not hesitate to contact us at the following address because you have a right to get information on the use of your data for free at info@loccitane.com.my

Changes To Our Terms & Conditions

We may change our Terms & Conditions from time to time. We encourage you to refer to this Terms & Conditions on an ongoing basis so that you understand our current Terms & Conditions.

L’OCCITANE Malaysia reserves the right to make changes to our promotions, products availability, or services when necessary. We also reserve the final right to amend or withdraw any part of these terms and conditions without prior notice.

Contact

We welcome your questions, comments, and concerns about privacy, Terms & Conditions. Please send us any and all feedback pertaining to privacy, or any other issue to info@loccitane.com.my

PAYMENT POLICY

PLACING AN ORDER

To review what is available to purchase simply browse our website. When you have arrived at the item you wish to order, click on "Add To Bag" and then select the quantity you wish to purchase (maximum 9 pieces for each item). You will be asked to login to continue the next step, please register if it is your first time to make purchase online. You will then be asked to provide us with your shipping and payment (Credit Card) information.

Once you have paid via credit card your order will be processed online immediately. Once your credit card details are verified by Global Payments, we can pack your order and deliver it to you according to our shipping policy (insert shipping and delivery terms hyperlink). This transaction will appear on your bank statement as a payment to L'OCCITANE Malaysia - purchases for L'OCCITANE.

Please contact your financial institution if you have any enquiries associated with your credit card.

Orders are processed Monday to Friday excluding public holidays. Orders made after 5pm each day would be considered as next day purchase for courier purposes. Orders made on Friday after 3pm and on weekends will be processed on the following Monday.

All orders are subjected to bank authorization prior to processing. Only authorized orders will be processed and shipped.

Once the order is placed, a confirmation email will be issued. This email confirms that your order has been placed successfully. The order cannot be modified or canceled — this helps us ensure a smooth and timely delivery process for all our customers.

In the rare event that an item becomes unavailable after your order is placed, our Customer Service team will contact you to arrange for a suitable replacement or refund.

To ensure a fair shopping experience for all, each customer may place a maximum of two (2) orders per day.

Each item is limited to five (5) units per order, giving all customers the opportunity to experience and enjoy our products.

REMARKS:

L'OCCITANE MALAYSIA will send an Order Confirmation email to you after your payment is verified and with our acceptance. The email contains your order details including products code, product description, invoice and delivery address. If you do not receive the order confirmation email within 4 business days, please check your order summary in “My Account "or your email junk folder. Alternatively, you may also contact Customer Service at info@loccitane.com.my(Monday to Friday: 9am - 12pm and 2pm - 5pm, excluding Public Holidays) for assistance.

L'OCCITANE MALAYSIA will send a Dispatch Notification email on behalf of our logistic company to you after your order is dispatched. You can find your tracking number and the details of your shipment in the email. Please click the following link to track your order. If you do not receive the dispatch notification email, please check your order summary in “My Account "or your email junk folder. Alternatively, you may also contact Customer Service at info@loccitane.com.my(Monday to Friday: 9am - 12pm and 2pm - 5pm, excluding Public Holidays) for assistance.

Once your orders have been picked up by our assigned logistic company, tracking codes would be available and you can then track the delivery status of your orders via the links below:

Go to www.gdexpress.com, click on the tab “Tracking”, and then on to “e-tracking”

Go to https://my.ta-q-bin.comand then key in your tracking number in the “track now” pop-up

FORMS OF PAYMENT

L'OCCITANE MALAYSIA website is pleased to accept the following credit cards as forms of payment:

L'OCCITANE MALAYSIA Online Boutique is set up to take immediate orders online via credit card (MasterCard™, Visa™) and Financial Process Xchange (FPX) at the moment. This transaction will appear on your bank statement as a payment to L'OCCITANE Malaysia - purchases for L'OCCITANE.

Financial Process Xchange (FPX) supports Internet Explorer Version 7 and above as well as latest versions of Google Chrome, Mozilla Firefox and Apple Safari

All prices on this website are processed in RINGGIT MALAYSIA (RM).

VOUCHERS AND DISCOUNTS

In- store vouchers (gift vouchers, cash vouchers) are not applicable for online purchases.

Online vouchers are only applicable for online purchases.

Promotions and gifts might vary from in-store promotions.

Free gifts, promotion items, and packaging are subject to availability and while stocks last. L’OCCITANE Malaysia reserves the right to substitute these items without prior notice.

FRAUD PROTECTION

In order to protect you as well as ourselves from fraud or other unauthorized or illegal activity, L'OCCITANE MALAYSIA will screen all orders and reserves the right to withhold or refuse processing any orders due to suspected fraud or unauthorized or illegal activity. L'OCCITANE MALAYSIA may request a copy of your credit card statement via email to verify your payment. L'OCCITANE MALAYSIA also reserves the right to disable any member accounts or refuse to ship to certain addresses in case of suspected fraud or unauthorized or illegal activity.

PRICING

Product prices listed on L'OCCITANE MALAYSIA website are subject to change without advanced notice.

CANCELLATION OF ORDER

Products sold are non-refundable, therefore we regret to inform that orders cannot be cancelled once placed. Kindly ensure you have checked and validated all details and information before you process your payment.

REFUND POLICY
Please allow 10 - 14 working days for the processing of the refund which will be made via your original mode of payment.

Shipping information provided at checkout is considered final. We are unable to amend delivery addresses, contact details, or item selections after the order has been placed.

Orders will be processed and shipped according to our standard delivery schedule. Please note that delivery times may vary depending on product availability, shipping destination, and courier operations.

RETURNS POLICY FOR ONLINE PURCHASES

We are committed to providing quality products to our customers. If for any reason you are not entirely satisfied, we are happy to issue a product exchange for new and unopened normal priced product(s) that is returned within 14 days of delivery date.

All new and unopened normal priced products may be exchanged with an original receipt/invoice or mail order packing invoice.

All product may be exchanged once.

Products sold are non-refundable, but we will happily exchange the product with another product of same value or greater value.

All original shipping and/or handling charges are non-refundable. Products are to be returned in its original brand new condition via sender’s preferred delivery mode. We recommend that you use a reliable courier service with parcel tracking services to prevent damages. We regret to inform that products sold online are not exchangeable at stores at the moment.

Please allow one to three weeks from the day you return your product for your request to be processed. You will be contacted once your return is completed.

In the rare circumstance that your product is missing from your order, please report to customer service on the day of delivery and we will be happy to assist.

L'OCCITANE MALAYSIA reserves the right of final decision if the product returned is in unsatisfactory condition, or the above terms are not met.

Processing of Refunds

Please allow 10 - 14 working days for the processing of the refund which will be made via your original mode of payment.

If you have any questions on our return policy, please contact Customer Service at info@loccitane.com.my (Monday to Friday: 9am - 12pm and 2pm - 5pm, excluding Public Holidays). Please provide your contact details, invoice number and reason for return. 

PRIVACY POLICY

L’OCCITANE MALAYSIA observes and complies with the PDPA act 2010. In so doing and among others, we observe the following policies:

In general, all users may visit L'OCCITANE MALAYSIA website anonymously without revealing any personally identifiable information. However, we obtain certain information by automated means when you visit our website through the use of cookies and pixel tags, which are standard tools in the internet industry. The use of cookies and pixel tags enables us to know your IP address, the type of browser you are using, and general browser activity. If you turn off cookies on your computer, you will not be able to complete a purchase on the website. L'OCCITANE MALAYSIA only collects personal information when you create an account and register to receive our communications including email newsletters and direct mailings by post, or when you register to place an order. By providing such information to us, you will be deemed to have consented to our collection of such information and L'OCCITANE MALAYSIA may contact you with promotional information through email or post. You have the right to unsubscribe from L'OCCITANE MALAYSIA promotional activities at any time. The customer information that we have in our database is reserved for internal use only, we do not sell or hand out this information to anybody, meaning that we keep this information confidential. This information is only needed in order to get to know you better and to find ways to improve our service quality. Furthermore, we only save data to the extent that it is technically and commercially necessary.

It is understood that legal entities of the L’OCCITANE Group (including Melvita) as well as other authorized third parties might save data for operational reasons. This includes that we might use a third-party service provider to serve advertisements on our behalf across the Internet and sometimes on this site. We (including the aforementioned service provider) may collect anonymous information about your visits to our website, and your interaction with our products and services. We might also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user.

By landing on our webpage, accessing to our sites or providing personal data information on this site, you agree to our privacy policy.

SECURITY

All transactions at this online store are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. All credit card payments are processed in real-time for your security and immediate peace of mind. For payment options we accept Credit Card (MasterCard™ and Visa™) and MEPS FPX. This transaction will appear on your bank statement as a payment to L'OCCITANE MALAYSIA - purchases for L'OCCITANE.

Any information that you send to us is encoded with Secure Sockets Layer (SSL) encryption technology. This sophisticated encryption process ensures that prying eyes are unable to decode your personal data when it travels from your computer to ours, and from our computer to the bank's.

You can tell your browser is in secure mode in the checkout by looking for the padlock icon in the bottom corner or at the end of the address bar of your browser window.

INTELLECTUAL PROPERTY

All rights reserved. Any text, images, graphics, sound files, animation files, video files, and their arrangement on this site are subject to copyright and other intellectual property protection. These objects may not be copied for commercial use or distribution, nor may these objects be modified or reposted to other sites. This site may also contain images that are allowed for use by L'OCCITANE MALAYSIA but are subject to third party copyrights.

L'OCCITANE MALAYSIA is in no way responsible for any off-website pages or any other websites linked to or from the site. L'OCCITANE MALAYSIA disclaims all responsibility for the accuracy of any of the information provided on such linked sites and any goods or services provided or purchased from such sites.

USER CONTENT

We do not endorse or control the User Content transmitted or posted on the site. Thus, we do not guarantee the accuracy, integrity or quality of User Content. Under no circumstances will we be liable in any way for any User Content, including, without limitation, for any errors or omissions in any User Content, or for any loss or damage of any kind incurred by you as a result of the use of any User Content transmitted, uploaded, posted, e-mailed or otherwise made available via the site.

In a situation where the National language conflicts with the English language, the English language shall prevail.

PRIVACY POLICY

L’OCCITANE MALAYSIA or any of its subsidiaries or affiliates or any related companies or any of its authorised distributors/dealers or any other third party (collectively, "LOMY") Privacy Policy observes and complies with the Personal Data Protection Act 2010 (“Act”). This privacy policy (and the amendments thereof which may be made from time to time) (“Privacy Policy”) outlines and explains the policies and principles pertaining to the personal data that we obtain from you, as our valued customer or our tenants, landlords, consultants/advisors, ambassadors, vendors, suppliers, service providers, dealers, distributors and employees of our corporate tenants, landlords, consultants/advisors, vendors, suppliers, service providers, dealers, distributors.

LOMY is committed to ensuring that the personal data provided to us are protected. This Privacy Policy describes and sets out the manner LOMY deals with your personal data including the manner in which we collect, process, use, disclose, transfer and store your personal data. This Privacy Policy applies to our day-to-day operations including visitors to our website.

This Privacy Policy constitutes written notice to you in accordance with the Data Protection Principles under the Act. In addition, this Privacy Policy shall also constitute as a written notice (as the context shall require) in relation to personal data of any other individual (including, without limitation, individual tenants, landlords, consultants/advisors, ambassadors, vendors, suppliers, service providers, dealers, distributors and employees of our corporate tenants, landlords, consultants/advisors, vendors, suppliers, service providers, dealers, distributors) who is not our customer but whose data is required to be collected by us by reason of, or incidental to, the provision of any services to us or vice versa.

LOMY reserves the right to revise and/or amend this Privacy Policy at any time and from time to time and the updated version and/or the supplemental Privacy Policy shall be posted at LOMY’S website. Kindly review this Privacy Policy on a periodic basis to stay informed of your rights and the protections accorded to you under the Act.

By using this website and/or by submitting your personal data to us, you have agreed to be bound by this Privacy Policy whereby we shall have the right to process your personal data in accordance with the Privacy Policy.

(In this Privacy Policy, the term “we”, “ours”, “us”, “ours” refers to LOMY who is authorised to collect the personal data or any information being the subject matter of this Privacy Policy.)

1.Consent to the Processing and Use of Personal Data

Personal data in this Privacy Policy refers to any information that relates directly or indirectly to an individual, who is identified or identifiable from that and other information in our possession.

In this regard, by providing us your personal data and your continued usage and/or subscription to our membership programme, it is deemed that you have given your consent for us to use and process your personal data in accordance with this Privacy Policy. Failure to consent to the above may result in us NOT being able to provide you or continue to provide you with the relevant benefits offered by LOMY in your best interest.

In relation to personal data of any other individual who is not a customer but whose data is required to be collected by us to facilitate the various business transaction and/or engagement between us, it is deemed that such individual has given consent for us to process and use his personal data by the various business transaction and/or engagement between us.

When we need to collect your personal data for a purpose not set out in this Privacy Policy, we will endeavour to notify you and obtain your consent before such collection, or in the event that this is not practicable, as soon thereafter as is reasonable.

You have the choice, at any time, not to provide your personal data, or to revoke your consent for us to process or use your personal data by writing to us at the address as shown in Section 10 of this Privacy Policy. However, failure to provide such data or revocation of your consent may result in us being unable to provide you or continue to provide you the services in your best interest.

2.Collection of Personal Data

We treat and view your personal data seriously.

Customers, potential customers or recipients of LOMY’S products and/or services:In the course of your dealings with LOMY, we may collect and/or you may have provided personal data and information about yourself to LOMY. Such personal data may have been provided to LOMY through your purchase or a third party’s purchase of LOMY’S products and/or services (whetheronlineoroffline) where you were named as the recipient of the same, your application for LOMY’S membership programme, your interaction with LOMY at events, marketing campaigns or promotions organised by LOMY or otherwise, your use of LOMY’S website athttps://my.loccitane.com/ where cookies are used or through any other means of communication between you and LOMY. The processing of your personal data is necessary in order for us to process your purchase or a third party’s purchase of our products and/or services (whether online or offline) where you are named as the recipient of the same, your application for registration as a member of the LOMY’S membership programme, and/or to perform any of our contractual obligations owing to you or a third party.Our individual tenants, landlords, consultants/advisors, ambassadors, vendors, suppliers, service providers, dealers, distributors and employees of our corporate tenants, landlords, consultants/advisors, vendors, suppliers, service providers, dealers, distributors:In the course of your dealings with LOMY, we may collect and/or you may have provided personal data and information about yourself to LOMY. Such personal data may have been provided to LOMY through your application to become our individual tenants, landlords, consultants/advisors, ambassadors, vendors, suppliers, service providers, dealers, distributors or your employer’s application to become our corporate tenants, landlords, consultants/advisors, vendors, suppliers, services providers, dealers or distributors (whether online or offline), your dealings with LOMY as our individual tenants, landlords, consultants/advisors, ambassadors, vendors, suppliers, service providers, dealers, distributors or as a representative of our corporate tenants, landlords, consultants/advisors, vendors, suppliers, services providers, dealers or distributors, your use of LOMY’S website athttps://my.loccitane.com/where cookies are used or through any other means of communication between you and LOMY. The processing of your personal data is necessary in order for us to process your application to become our individual tenants, landlords, consultants/advisors, ambassadors, vendors, suppliers, service providers, dealers, distributors or your employer’s application to become our corporate tenants, landlords, consultants/advisors, vendors, suppliers, services providers, dealers or distributors (whether online or offline) and/or to perform any of our contractual obligations owing to you or your employer.

3.Types of Personal Data

We obtain your personal data through various ways in the ordinary course of carrying out the Purposes as stated in this Privacy Policy, and this may involve personal data we receive from you through our communication with you via a variety of means and channels, including through our boutique(s), our membership scheme, through the internet or via post, email, phone, fax or text messaging on your mobile phone.

Such personal data which may be collected by us includes information concerning your name, age, identity card number, passport number, address (including shipping and billing address), gender, date of birth, contact information, email address, telephone number, nationality, payment information (credit card numbers and expiry dates), and company name (if applicable).

Where we collect information through our website, we may automatically collect certain non-personal information regarding website user that does not identify you, and this includes the Internet Protocol (IP) address of your computer, and the date and time you access the website (“non-personal information”). We may use non-personal information to compile tracking information report for our better understanding and study to best meet the needs of visitors to our website, whereby you will remain anonymous to us unless you specifically choose to share information with us.

4.Impact resulting from failure to provide your Personal Data

Customers, potential customers or recipients of LOMY’S products and/or servicesThe failure to supply such personal data or if such personal data provided is not satisfactory to LOMY, will result in us NOT being able to process your purchase or a third party’s purchase of LOMY’S products and/or services (whetheronlineoroffline) where you are named as the recipient and/or your application for LOMY’S membership programme, etc.Our individual tenants, landlords, consultants/advisors, ambassadors, vendors, suppliers, service providers, dealers, distributors and employees of our corporate tenants, landlords, consultants/advisors, vendors, suppliers, service providers, dealers, distributorsThe failure to supply such personal data or if such personal data provided is not satisfactory to LOMY, will result in us being unable to process your or your employer’s application to become our tenants, landlords, consultants/advisors, ambassadors, vendors, suppliers, services providers, dealers or distributors (whetheronlineoroffline) and/or to perform any of our contractual obligations owing to you or your employer.

5.Purpose of collecting Personal Data

The personal data that you provide will be collected, used and otherwise processed by us for the following purposes, which shall include, but without limitation:

In respect of our customers or potential customers or recipients of LOMY’S products and/or services:processing your purchase or a third party’s purchase of LOMY’S products and/or services (whetheronlineoroffline) where you are named as the recipient of the same;processing your application for LOMY’S membership programme;for LOMY’S user or customer relationship management procedures to monitor and improve our services;marketing of such services or products which may be of interest to you;for such purposes specifically provided for in any particular service or product offered by us;conducting marketing and client profiling activities in connection with our services and related products;for our internal record keeping;collection of payments from you;meeting any legal or regulatory requirements relating to our provision of services and products and to make disclosure under the requirements of any applicable law, regulation, direction, court order, by-law, guideline, circular, code applicable to us or any member companies of LOMY;for the purposes of the Members Privileges Scheme;for the issuance of customer vouchers and/or administer any customer benefits; andfor purposes relating to any of the above (including but not limited to research, benchmarking and statistical analysis).In respect of our individual tenants, landlords, consultants/advisors, ambassadors, vendors, suppliers, service providers, dealers, distributors and employees of our corporate tenants, landlords, consultants/advisors, vendors, suppliers, service providers, dealers, distributorsprocessing your application to become our individual tenants, landlords, consultants/advisors, ambassadors, vendors, suppliers, services providers, dealers or distributors or your employer’s application to become our corporate tenants, landlords, consultants/advisors, vendors, suppliers, services providers, dealers or distributors;conduct credit checks on you;marketing of such services or products which may be of interest to you or your employer;for such purposes specifically provided for in any particular service or product offered by us;for our internal record keeping;collection of payments from you or your employer;meeting any legal or regulatory requirements relating to our provision of services and products and to make disclosure under the requirements of any applicable law, regulation, direction, court order, by-law, guideline, circular, code applicable to us or any member companies of LOMY; andfor purposes relating to any of the above (including but not limited to research, benchmarking and statistical analysis),(All the relevant purposes specified in Sections 5 (a) and (b) shall collectively be referred to as the “Purposes”).

For the avoidance of any doubt, please note that our use of the personal data may also be extended to other purposes, including to comply with all applicable legislation, laws and regulations, to prevent fraud or illegal activities, or, to enforce or defend any of our rights.

6.Disclosure of Personal Data

Personal data provided to LOMY will generally be kept confidential. However, we may process, disclose, disseminate and/or transfer your personal data for the purpose of carrying out and/or fulfilling our obligations in respect of the Purposes and/or to all other purposes that are related to the Purposes as set out in Section 5 above to the following categories of parties:-

any person to whom we are compelled or required to do so under the law or in response to a competent or government agency;any related companies of LOMY, including those located outside Malaysia and/or those established in the future;our business partners and online affiliates that provide related services or products in connection with our business;government agencies, statutory authorities and industry regulatorsour auditors, consultants, accountants, lawyers or other financial or professional advisers, credit reporting agencies; andour sub-contractors or third party service or product providers as may determine to be necessary or appropriate.

We may also disclose your personal data to external service providers (including but not limited to mailing houses, telecommunication companies, telemarketing and direct sales agents, call centres, data processing companies and information technology companies) that we engage for the purpose of carrying out and/or fulfilling our obligations in respect of the Purposes and/or to all other purposes that are related to the Purposes, to the extent as applicable and necessary.

We may also disclose your information to other third parties where such disclosure:

is requested or authorised by you;is lawfully permitted or required;is in compliance with any judicial order or legal requirement;is required to protect and defend us and our property; andfor all other purposes incidental and associated with any of the above or the provision of our services to you.

Notwithstanding the foregoing, we will endeavour to treat your personal data held by us as confidential, and to ensure that we, LOMY treat your personal data as confidential in accordance with this Privacy Policy and with all applicable data protection legislation, to the extent as practicable and necessary.

7.Security and Protection of Personal Data

The Internet is not a secure medium. We cannot accept any responsibility for any unauthorised access or loss of your personal data, save in accordance with this Privacy Policy.

We have put in place various security procedures, rules and technical measures to protect your personal data from any loss, misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction. All of our employees and data processors, who have access to and are associated with the processing of personal data, are obliged to respect the confidentiality of your personal data.

While we cannot guarantee that loss, misuse or alteration of data will not occur, we make reasonable efforts to prevent such unfortunate occurrences. Personal data that we collect from you will be stored and backed up securely in a restricted and controlled location.

8.Disclosure of Personal Data

Where we consider it necessary or appropriate for the purposes of data storage or processing or providing any service or product on our behalf to you, we may transfer your personal data to another related companies of LOMY within or outside Malaysia that may or may not have similar protections in place regarding your personal data and its use as set out in this policy. In such a case, we note that you agreeable to such a disclosure or transfer where it is necessary to carry out and to fulfil our obligations in respect of the Purposes.

9.Retention of Personal Data

We will only retain your personal data for as long as necessary to fulfil our obligations in respect of the Purposes and to all other purposes that are related thereto and/or purpose(s) for which it was collected or to comply with legal, regulatory and internal requirements. Thereafter we will destroy or permanently delete your personal data.

10.Accessing To and Updating Personal Data

Please note that the accuracy of your personal data provided to us is essential. You are responsible for informing us about changes to your personal data or in the event you believe that the personal data we have about you is inaccurate, incomplete, misleading or not up-to-date.

You have the right to request access to and correction of personal data held by us subject to the provisions of the Act. In this respect, you may write to us at the address append below to:

check whether we hold or use your personal data and request access to such data;request that we correct any of your personal data that is inaccurate, incomplete or out-of-date; andwithdraw, in full or in part, your consent given previously, in each case subject to any applicable legal restrictions, contractual conditions and a reasonable time period.Attention : Customer Relationship Management (CRM) DepartmentEmail Address : info@loccitane.com.myTelephone : 03-2720 6288Fax : 603- 2720 6303Address : A-16 Level 16, Menara NU, 203 Jalan Tun Sambanthan, KL Sentral, 50470 Kuala Lumpur

You may also contact us if you have any questions or concerns regarding this Privacy Policy. However, please note that we reserve the right to charge you a reasonable fee for processing of any data access request.

 

11.Cookies and links to other websites

We may use cookies on our website to allow you to set your individual preferences and to help us provide a better user experience. In this regard, you may choose to accept or decline cookies if your browser permits, but declining cookies may affect your use of the facilities at our website and your ability to access certain features of the site or to engage in transactions.

Our website may contain links to other third party owned and operated websites or internet resources. When you click on one of those links you are contacting another website or internet resource, and we have no responsibility or liability for or control over those other websites or internet resources or their collection, use, or in any way processing of your personal data. The inclusion of third party websites on our website shall not in any way constitute an endorsement of such website’s contents, actions or policies.

12.Update and Changes To This Privacy Policy

We reserve the right to amend and update this Privacy Policy from time to time. This Privacy Policy together with any changes, amendments or updates will be posted on our web-site at https://my.loccitane.com/personal-data-protection-act,42,1,57295,631519.htm 

This Privacy Policy will be provided in both English and Bahasa Malaysia (the Bahasa Malaysia version will be made available in due course). In case of any inconsistencies, the English version shall prevail.